Privacy Policy

1. Introduction and Scope

• This Privacy Policy governs all interactions on our digital platforms (websites, mobile applications) and offline engagement relating to our products and services. It informs you about the personal information we gather, for what purposes, how we use it, with whom we share it, and the safeguards in place to protect your data.
• Our operations are primarily conducted in India, where local laws apply to data processing, storage, and transfer. If you are accessing our platform from outside India, your data may be processed in India and subject to Indian privacy laws, which may differ from your own jurisdiction.
• This policy applies regardless of how you access our services, and using the services constitutes your agreement to the policy and any future modifications.

2. Information We Collect

• Personal Data Provided by You:
• Identification data including full name, date of birth, photograph for KYC or verification purposes.
• Contact information such as postal address, email addresses, phone/mobile numbers, and emergency contacts if applicable.
• Official government-issued documents for verification, such as PAN, GST, Aadhaar, voter ID, passport.
• Financial details required for transactions, including but not limited to bank account numbers, credit/debit card numbers, UPI IDs, payment instrument information.
• Login credentials like usernames, passwords, and security questions.
• Transaction details including orders, returns, refunds, invoices, and billing addresses.
• Participation data in loyalty programs including personal preferences, lifestyle details, demographic and work-related information gathered from our partners or third-party program operators.
• Communication data comprising complaint records, service requests, emails, chat transcripts, feedback, survey responses, reviews, voice or video messages.
• Data Collected Automatically:
• Device identifiers, IP addresses, browser types and versions, operating system details, screen resolution.
• Cookies and tracking pixels used for session management, analytics, functional customization, and advertising compliance.
• Geolocation data including GPS or IP-derived approximate location.
• Usage data like browsing patterns, page visits, time spent, click and navigation paths.
• Third-Party Data Sources:
• We may collect data about you from trusted third parties such as social login providers (Google, Facebook), payment gateways, and marketing or analytics partners.
• This information is used strictly in accordance with their own privacy practices combined with our policy safeguards.

3. How We Use Your Information

• Your data is utilized for the following legitimate business purposes:
• Processing and fulfilling orders, managing payments and refunds, shipping, invoicing, and warranty services.
• Creating, maintaining, and securing your account profile.
• Delivering personalized customer service and timely communications regarding orders, offers, security alerts, changes to policies, or administrative updates.
• Tailoring the user experience through customization of website features, content, and product recommendations.
• Conducting market research, surveys, data analytics to derive insights on user preferences, demographic segmentation, and product development.
• Auditing and monitoring usage to prevent fraud, abuse, and unauthorized access.
• Ensuring legal and regulatory compliance including anti-money laundering (AML) and 'Know Your Customer' (KYC) checks.
• Enabling participation in loyalty programs managed by us or authorized partners.
• Sending marketing or promotional communications, subject to your explicit consent and with an option for you to unsubscribe.
• We will never use your data for purposes inconsistent with this policy without your consent.

4. Sharing and Disclosure

• We only share your data where necessary and lawful:
• With payment processors licensed under PCI DSS standards to conduct secure financial transactions.
• With delivery and logistics partners for order fulfillment.
• With customer support vendors and analytics companies under strict confidentiality agreements.
• Where required by court orders, subpoenas, or governmental mandates.
• With law enforcement or regulatory agencies to prevent or address fraud, illegal activities, or threats to public security.
• In connection with a business sale, merger, reorganization, or acquisition, where data forms part of corporate assets transferred.
• Marketing affiliates and partners, only if you have consented to receive certain communications.
• We do NOT sell or trade your personal information.

5. Payment Processing and Security

• Payments handled on our platform are routed through trusted and certified payment gateways which encrypt your credit/debit card and transactional data. We do not store full payment card information. Industry-standard encryption protocols (SSL/TLS) ensure the security of your online payment process.
• Croire Innovative Paints explicitly disclaims liability for breaches or failures at payment gateway providers. Always follow best security practices when conducting online transactions.

6. Cookies and Tracking Technologies

• We use first-party and third-party cookies and similar technologies to enhance user interaction:
• Functional cookies help remember your login and preferences.
• Performance and analytics cookies enable us to understand site usage and improve features.
• Advertising cookies facilitate interest-based ads while respecting opt-out preferences.
• You may configure your browser to reject cookies or notify you before accepting them. Disabling cookies, however, may limit your ability to utilize parts of the site.
• For detailed information about Google Analytics used on this site, visit https://www.google.com/intl/en/policies/privacy/ and opt-out at https://tools.google.com/dlpage/gaoptout.

7. Data Security

• We implement comprehensive safeguards to protect your data including encryption at rest and in transit, secure physical servers with controlled access, ongoing security audits, and employee training on data privacy.
• Nevertheless, no system or transmission over the internet is infallibly secure. We urge users to safeguard their credentials and promptly notify us of any suspected breaches.

8. Data Retention

• Personal data is retained only for as long as necessary to provide services, comply with regulatory requirements, defend legal rights, or as otherwise permitted by law.
• Expired data will be securely destroyed or anonymized. We also retain anonymized datasets for statistical and research analysis to improve our offerings.

9. Your Rights

• Under the Data Protection laws applicable in India, you have the right to:
• Request access to your personal data held by us.
• Request correction or update of inaccurate or incomplete data.
• Object to or restrict certain processing activities.
• Request deletion of your personal data subject to legal objections.
• Request data portability.
• Withdraw previously given consent at any time.
• Lodge complaints with data protection authorities.
• Please contact us at info@croirepaints.com to exercise these rights. We undertake to respond promptly and in compliance with legal timelines.

10. Third-Party Websites

Our Platform may feature links to third-party websites or services not operated by us. Croire Innovative Paints is not responsible for their privacy practices or content. We recommend reviewing their privacy statements before using third-party services.

11. Children’s Privacy

Our services are intended only for users aged 18 years and above. We do not knowingly collect or maintain personal information of children under 18. If we learn that a child’s data has been collected mistakenly, we will delete it immediately.

12. Changes to this Privacy Policy

• We reserve the right to amend or update this Privacy Policy to accommodate legal requirements, technology changes, or operational decisions. We will notify users of significant changes by updating the effective date and posting notices on our Platform.
• Continued use indicates acceptance of the revised policy.

13. Personal Data Breach

In case of any personal data breach likely to result in risk or harm to individuals, we will notify regulatory authorities and affected individuals per Indian law requirements within the prescribed timeframe.

14. Contact Information

For questions, privacy requests, or concerns, contact our Data Protection Officer at:

Email: info@croirepaints.com

Phone: +91-9731988999

Address: Croire Innovative Paints Pvt.Ltd, 155/2, Bettanapalya-Ramohalli Rd, Bhimanakuppe, Bheemanakuppe, Bengaluru, Karnataka - 560074